At Hexa Pure Private Limited, we value your privacy and are committed to keeping your personal data secure and confidential. This privacy policy outlines how we gather, use, and safeguard the information you share when you visit our website or place an order.

Data We Collect
When you engage with our website or purchase a product, we may collect:
•    Your full name
•    Contact details (email address and phone/mobile number)
•    Shipping and billing address
•    Payment-related information (handled through secure payment processors)
•    Browsing data (such as cookies, IP address, and device type)
2. Purpose of Data Collection
Your information helps us to:
•    Complete and deliver your orders
•    Offer efficient customer support
•    Share order confirmations, shipping updates, and promotional material (when permitted)
•    Enhance website performance and service quality
•    Detect fraud and maintain security of our platform
3. Data Security
We treat your personal information with utmost care and apply the following protections:
•    Secure payment channels
•    Encryption of sensitive data
•    Access limited to authorized staff members
We never trade, lease, or disclose your data for marketing without your consent.
4. Cookies & Tracking Tools
Cookies are used to personalize your browsing experience, remember preferences, and analyze usage. You may adjust your browser settings to control or disable cookie collection.
5. Use of Third-Party Services
To serve you better, we may partner with reliable third parties for:
•    Payment processing
•    Logistics and shipping
•    Marketing campaigns
These partners follow their own privacy practices in accordance with data protection laws.
6. Your Rights
As a user, you are entitled to:
•    View, correct, or delete your personal data
•    Unsubscribe from marketing communications
•    Contact us with privacy-related concerns

Refund & Cancellation Policy

At Hexa Pure Private Limited, we want your shopping experience to be smooth and trustworthy. Here’s how our refund and cancellation policies work:
1. When Refunds Are Applicable
You are eligible for a refund if:
•    You received the wrong item
•    The item delivered is expired or damaged
Please report the issue within 48 hours of delivery along with photos and order details.
Refund Methods:
Approved refunds will be issued via bank transfer or store credit within 7 business days.
Late Requests:
Claims submitted after 48 hours of receiving the order will not be processed.
2. When Refunds Are Not Applicable
Refunds are not offered in the following cases:
•    Products that have been opened or used
•    Personal dislike or change of mind
•    Claims made after the 48-hour window
•    Incorrect shipping details provided by the customer
3. Order Cancellations
•    Before Shipping: You may cancel an order by contacting our team before it is dispatched.
•    After Shipping: Cancellation is no longer possible. You may refer to the return process for further resolution.
4. Requesting Refund or Cancellation
You can request a refund or cancellation by contacting us with your Order ID and reason:
📞 Call/WhatsApp: 03036476665
📧 Email: info@hexapure.com

Return & Exchange Policy 

At Hexa Pure Private Limited, customer satisfaction is our top priority. If something isn’t right with your order, we’ll do our best to fix it.
1. Eligible Conditions for Return or Exchange
You may return or exchange a product if:
•    The wrong item was delivered
•    The item is damaged, defective, or expired at the time of delivery
Returned products must be unopened, unused, and in original packaging.
2. Initiating a Return
Please contact us within 48 hours of receiving your order. Provide:
•    Your Order Number
•    Clear pictures of the product
•    A short explanation of the issue
📞 Call/WhatsApp: 03036476665
📧 Email: info@hexapure.com
3. Conditions for Approval
•    Requests made after 48 hours may be declined
•    Items must be returned in original condition
•    Opened, tampered, or consumed items are not eligible
4. Resolution Options
After approval:
•    You may choose a replacement or a refund
•    Refunds are processed within 7 business days
•    Return shipping may apply unless the issue was from our side
5. Non-Returnable Products
•    Items that have been opened or used
•    Perishable products past their usability
•    Products returned without approval
6. Change of Mind
We do not accept returns for changes in personal preference if the correct product was delivered.

Shipping Policy 

Hexa Pure Private Limited is committed to fast and reliable shipping throughout Pakistan. Here’s everything you need to know about our delivery process.
1. Processing Time
Orders are typically processed within 24–48 hours.
Orders placed during holidays or weekends are handled on the next working day.
2. Delivery Timelines
•    Lahore & Major Cities: 2–4 business days
•    Remote/Other Areas: 3–7 business days
Note: Delivery times may vary due to courier delays or natural disruptions.
3. Shipping Charges
•    Flat Rate: PKR 200
•    Free Shipping: On orders above PKR 5,000
•    Additional charges may apply for remote locations
4. Courier Partners
We work with trusted courier companies and provide you with a tracking number once your order is shipped.
5. International Shipping
Currently, our services are limited to Pakistan only. For international requests, please reach out to our support team.
6. Incorrect Address or Missed Delivery
Customers must ensure all address details are accurate. If an order is returned due to an incorrect address or missed delivery, re-shipping charges will apply.
7. Damaged or Missing Items
Report any missing or damaged items within 48 hours of delivery. Please share photos and order details for a prompt resolution.