At Hexa Pure Private Limited, we want your shopping experience to be smooth and trustworthy. Here’s how our refund and cancellation policies work:
1. When Refunds Are Applicable
You are eligible for a refund if:
- You received the wrong item
- The item delivered is expired or damaged
Please report the issue within 48 hours of delivery along with photos and order details.
Refund Methods:
Approved refunds will be issued via bank transfer or store credit within 7 business days.
Late Requests:
Claims submitted after 48 hours of receiving the order will not be processed.
2. When Refunds Are Not Applicable
Refunds are not offered in the following cases:
- Products that have been opened or used
- Personal dislike or change of mind
- Claims made after the 48-hour window
- Incorrect shipping details provided by the customer
3. Order Cancellations
-
Before Shipping: You may cancel an order by contacting our team before it is dispatched.
-
After Shipping: Cancellation is no longer possible. You may refer to the return process for further resolution.
4. Requesting Refund or Cancellation
You can request a refund or cancellation by contacting us with your Order ID and reason:
At Hexa Pure Private Limited, we want your shopping experience to be smooth and trustworthy. Here’s how our refund and cancellation policies work:
1. When Refunds Are Applicable
You are eligible for a refund if:
- You received the wrong item
- The item delivered is expired or damaged
Please report the issue within 48 hours of delivery along with photos and order details.
Refund Methods:
Approved refunds will be issued via bank transfer or store credit within 7 business days.
Late Requests:
Claims submitted after 48 hours of receiving the order will not be processed.
2. When Refunds Are Not Applicable
Refunds are not offered in the following cases:
- Products that have been opened or used
- Personal dislike or change of mind
- Claims made after the 48-hour window
- Incorrect shipping details provided by the customer
3. Order Cancellations
-
Before Shipping: You may cancel an order by contacting our team before it is dispatched.
-
After Shipping: Cancellation is no longer possible. You may refer to the return process for further resolution.
4. Requesting Refund or Cancellation
You can request a refund or cancellation by contacting us with your Order ID and reason:
At Hexa Pure Private Limited, we want your shopping experience to be smooth and trustworthy. Here’s how our refund and cancellation policies work:
1. When Refunds Are Applicable
You are eligible for a refund if:
- You received the wrong item
- The item delivered is expired or damaged
Please report the issue within 48 hours of delivery along with photos and order details.
Refund Methods:
Approved refunds will be issued via bank transfer or store credit within 7 business days.
Late Requests:
Claims submitted after 48 hours of receiving the order will not be processed.
2. When Refunds Are Not Applicable
Refunds are not offered in the following cases:
- Products that have been opened or used
- Personal dislike or change of mind
- Claims made after the 48-hour window
- Incorrect shipping details provided by the customer
3. Order Cancellations
-
Before Shipping: You may cancel an order by contacting our team before it is dispatched.
-
After Shipping: Cancellation is no longer possible. You may refer to the return process for further resolution.
4. Requesting Refund or Cancellation
You can request a refund or cancellation by contacting us with your Order ID and reason:
📞 Call/WhatsApp: 03036476665
📧 Email: info@hexapure.com
